Privacy Policy
Privacy Notice (GDPR Version)
Effective Date: 31 July 2023
Last Reviewed: 16 May 2025
1. Introduction
Welcome to the Production Live Privacy Notice.
At Production Live, we respect your privacy and are committed to protecting your personal data. This Privacy Notice outlines how we collect, use, and safeguard your personal data, as well as your rights under UK data protection laws, including the UK Data Protection Act (DPA) 2018 and the General Data Protection Regulation (GDPR).
This is a general Privacy Notice and applies to personal data collected across multiple channels and sources, including (but not limited to) our website, social media platforms, internal systems, and third-party client databases.
To ensure clarity, this notice is divided into sections. A glossary is provided to help you understand the legal and technical terms used.
2. Important Information and Who We Are
Purpose of This Privacy Notice
This Privacy Notice explains how Production Live collects and processes your personal data, including any data you provide via our website, in communications, through engagement with our services, or via other channels.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal data relating to children.
Supplementary Notices
This Privacy Notice supplements other privacy or fair processing notices we may issue on specific occasions and is not intended to override them.
Controller
Production Live is the data controller responsible for your personal data (referred to as “we”, “us”, or “our” in this notice).
Contact details:
Production Live
Email: info@productionlive.com
Address: 7 Burrows Crescent, Chipping Norton, OX7 5TZ
If you have any questions or would like to exercise your legal rights, please contact us via the details above.
Complaints
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. However, we encourage you to contact us first to try to resolve your concerns directly.
3. The Data We Collect About You
What Is Personal Data?
Personal data refers to any information that can identify an individual. It does not include data where the identity has been removed (anonymous data).
Types of Personal Data We May Collect
Identity Data – such as name, title
Contact Data – including email address, telephone number, postal address
Financial and Transaction Data – including payment details and records of services
Technical Data – including IP address, browser type, operating system, and website usage information
Profile Data – including preferences, feedback, and survey responses
Marketing and Communications Data – including your preferences for receiving communications
Special Categories of Data
We do not collect Special Categories of Personal Data (such as health or biometric data) or data relating to criminal convictions.
Consequences of Withholding Data
Where we need to collect personal data by law, or under a contract, and you do not provide it, we may be unable to provide our services. We will notify you if this is the case.
4. How Your Personal Data Is Collected
We collect data through various methods, including:
Direct interactions (e.g. completing forms, correspondence, or service engagements)
Automated technologies (e.g. cookies or server logs from website use)
Third-party sources (e.g. public databases, social media platforms, client-supplied databases)
5. How We Use Your Personal Data
Legal Basis for Processing
We will only use your personal data where we have a lawful basis. These include:
Performance of a Contract
Legitimate Interests (our own or those of a third party, provided they do not override your rights)
Compliance with a Legal Obligation
Common Uses of Your Data
| Purpose | Type of Data | Lawful Basis |
|---|---|---|
| To register you as a customer | Identity, Contact | Contract performance |
| To process services and payments | Identity, Contact, Financial, Transaction, Marketing | Contract performance; Legitimate interests (debt recovery) |
| To manage our relationship | Identity, Contact, Profile, Marketing | Contract performance; Legal obligation; Legitimate interests (customer analysis) |
| To administer and secure our business and website | Identity, Contact, Technical | Legal obligation; Legitimate interests (IT, fraud prevention) |
| To use data analytics | Technical, Usage | Legitimate interests (improving services) |
| To send relevant recommendations | Identity, Contact, Profile, Usage, Technical | Legitimate interests (marketing and business development) |
6. Marketing
You have full control over your marketing preferences.
You will receive marketing communications from us only if:
You have requested information or purchased services from us; or
You have opted in via a promotion or form and have not opted out.
You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us.
7. Change of Purpose
We will only use your data for the purpose it was collected unless we reasonably consider another use to be compatible. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.
We may process your data without your knowledge or consent where required by law.
8. Disclosures of Your Personal Data
We may share your personal data with:
Internal third parties (e.g. affiliated entities)
External third parties, including:
IT and system administration providers
Professional advisers (e.g. legal, accounting, insurance)
HMRC and other regulators
In the event of a business sale, merger, or restructuring, your data may be transferred to the new owners, who will continue to use it in accordance with this notice.
We require all third parties to process your data lawfully and securely, under written instructions from us.
9. International Transfers
We do not transfer your personal data outside the UK or European Economic Area (EEA).
10. Data Security
We apply appropriate security measures to prevent your personal data from being lost, accessed, altered, or disclosed unlawfully. Access is limited to authorised personnel only.
11. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements.
By law, we must retain basic information (e.g. Identity, Contact, Financial, and Transaction Data) for six years for tax purposes.
In some cases, we may anonymise your personal data for research or statistical purposes.
12. Your Legal Rights
You have the following rights under data protection law:
Access – request a copy of your personal data
Correction – request correction of inaccurate data
Erasure – request deletion of your data
Objection – object to processing under certain circumstances
Restriction – request restriction of processing
Data Portability – receive your data in a structured format
Withdrawal of Consent – where consent is the basis of processing
No fee is usually required. We may charge a fee or refuse a request if it is clearly unfounded, repetitive, or excessive.
We may need to verify your identity and will respond to requests within one month.
13. Glossary
Legitimate Interest – Our interest in managing our business to deliver the best service while balancing your rights.
Performance of Contract – Processing necessary to fulfil a contract or to take steps at your request.
Legal Obligation – Processing required to comply with legal or regulatory obligations.
Internal Third Parties – Other entities under common control with Production Live.
External Third Parties – Service providers, advisers, and government bodies as outlined above.
If you have any questions or concerns about this policy, please contact us at info@productionlive.com.
Privacy Notice (GDPR Version)
Effective Date: 31 July 2023
Last Reviewed: 16 May 2025
1. Introduction
Welcome to the Production Live Privacy Notice.
At Production Live, we respect your privacy and are committed to protecting your personal data. This Privacy Notice outlines how we collect, use, and safeguard your personal data, as well as your rights under UK data protection laws, including the UK Data Protection Act (DPA) 2018 and the General Data Protection Regulation (GDPR).
This is a general Privacy Notice and applies to personal data collected across multiple channels and sources, including (but not limited to) our website, social media platforms, internal systems, and third-party client databases.
To ensure clarity, this notice is divided into sections. A glossary is provided to help you understand the legal and technical terms used.
2. Important Information and Who We Are
Purpose of This Privacy Notice
This Privacy Notice explains how Production Live collects and processes your personal data, including any data you provide via our website, in communications, through engagement with our services, or via other channels.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal data relating to children.
Supplementary Notices
This Privacy Notice supplements other privacy or fair processing notices we may issue on specific occasions and is not intended to override them.
Controller
Production Live is the data controller responsible for your personal data (referred to as “we”, “us”, or “our” in this notice).
Contact details:
Production Live
Email: info@productionlive.com
Address: 7 Burrows Crescent, Chipping Norton, OX7 5TZ
If you have any questions or would like to exercise your legal rights, please contact us via the details above.
Complaints
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. However, we encourage you to contact us first to try to resolve your concerns directly.
3. The Data We Collect About You
What Is Personal Data?
Personal data refers to any information that can identify an individual. It does not include data where the identity has been removed (anonymous data).
Types of Personal Data We May Collect
Identity Data – such as name, title
Contact Data – including email address, telephone number, postal address
Financial and Transaction Data – including payment details and records of services
Technical Data – including IP address, browser type, operating system, and website usage information
Profile Data – including preferences, feedback, and survey responses
Marketing and Communications Data – including your preferences for receiving communications
Special Categories of Data
We do not collect Special Categories of Personal Data (such as health or biometric data) or data relating to criminal convictions.
Consequences of Withholding Data
Where we need to collect personal data by law, or under a contract, and you do not provide it, we may be unable to provide our services. We will notify you if this is the case.
4. How Your Personal Data Is Collected
We collect data through various methods, including:
Direct interactions (e.g. completing forms, correspondence, or service engagements)
Automated technologies (e.g. cookies or server logs from website use)
Third-party sources (e.g. public databases, social media platforms, client-supplied databases)
5. How We Use Your Personal Data
Legal Basis for Processing
We will only use your personal data where we have a lawful basis. These include:
Performance of a Contract
Legitimate Interests (our own or those of a third party, provided they do not override your rights)
Compliance with a Legal Obligation
Common Uses of Your Data
| Purpose | Type of Data | Lawful Basis |
|---|---|---|
| To register you as a customer | Identity, Contact | Contract performance |
| To process services and payments | Identity, Contact, Financial, Transaction, Marketing | Contract performance; Legitimate interests (debt recovery) |
| To manage our relationship | Identity, Contact, Profile, Marketing | Contract performance; Legal obligation; Legitimate interests (customer analysis) |
| To administer and secure our business and website | Identity, Contact, Technical | Legal obligation; Legitimate interests (IT, fraud prevention) |
| To use data analytics | Technical, Usage | Legitimate interests (improving services) |
| To send relevant recommendations | Identity, Contact, Profile, Usage, Technical | Legitimate interests (marketing and business development) |
6. Marketing
You have full control over your marketing preferences.
You will receive marketing communications from us only if:
You have requested information or purchased services from us; or
You have opted in via a promotion or form and have not opted out.
You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us.
7. Change of Purpose
We will only use your data for the purpose it was collected unless we reasonably consider another use to be compatible. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.
We may process your data without your knowledge or consent where required by law.
8. Disclosures of Your Personal Data
We may share your personal data with:
Internal third parties (e.g. affiliated entities)
External third parties, including:
IT and system administration providers
Professional advisers (e.g. legal, accounting, insurance)
HMRC and other regulators
In the event of a business sale, merger, or restructuring, your data may be transferred to the new owners, who will continue to use it in accordance with this notice.
We require all third parties to process your data lawfully and securely, under written instructions from us.
9. International Transfers
We do not transfer your personal data outside the UK or European Economic Area (EEA).
10. Data Security
We apply appropriate security measures to prevent your personal data from being lost, accessed, altered, or disclosed unlawfully. Access is limited to authorised personnel only.
11. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements.
By law, we must retain basic information (e.g. Identity, Contact, Financial, and Transaction Data) for six years for tax purposes.
In some cases, we may anonymise your personal data for research or statistical purposes.
12. Your Legal Rights
You have the following rights under data protection law:
Access – request a copy of your personal data
Correction – request correction of inaccurate data
Erasure – request deletion of your data
Objection – object to processing under certain circumstances
Restriction – request restriction of processing
Data Portability – receive your data in a structured format
Withdrawal of Consent – where consent is the basis of processing
No fee is usually required. We may charge a fee or refuse a request if it is clearly unfounded, repetitive, or excessive.
We may need to verify your identity and will respond to requests within one month.
13. Glossary
Legitimate Interest – Our interest in managing our business to deliver the best service while balancing your rights.
Performance of Contract – Processing necessary to fulfil a contract or to take steps at your request.
Legal Obligation – Processing required to comply with legal or regulatory obligations.
Internal Third Parties – Other entities under common control with Production Live.
External Third Parties – Service providers, advisers, and government bodies as outlined above.
If you have any questions or concerns about this policy, please contact us at info@productionlive.com.